MartekLED.com Online Store Policies
Buy with Confidence
At MartekLED.com, protecting your information is our first priority. We use a Secure Sockets Layer (SSL) technology to safely guard your information. SSL encrypts all personal information including your credit card number, name and address. Your encrypted information can only be decoded by MartekLED.com.
Should you decide not to order through our secure servers; telephone, mail, and fax order completion options are available as well. See contact information at the bottom of this page for details.
Pricing and Availability
At MartekLED.com, we want you to feel confident placing an order. To that end, we will provide you with all of the information you need before you place your order. This includes shipping options, methods, and costs; itemized cost per product and order subtotal; shipping, insurance and handling charges; sales taxes; and the total amount of the order.
MartekLED.com will not charge you until your order has been completely fulfilled, via shipment from our warehouse. If for any reason the product you have ordered was listed on the MartekLed.com site as “In stock and ready to ship” and is not available, we will contact you as soon as possible via phone or e-mail. You will have the option to wait until the product is in stock, receive a substitute product that is functionally equivalent, or cancel your order. If you order a product that is listed on the MartekLed.com site as “Contact us for quote/availability” we will contact you via phone or email with pricing and availability information.
Product Warranties
MartekLED.com is a distributor of major national and international brands of replacement light bulbs, LEDs, and related products. The manufacturer’s warranty, if available, applies to the products we sell. MartekLed.com does not provide any additional warranties.
Payment Information
Customers can pay by credit card online or by phone using Visa or Mastercard. Check or money orders may be used for mail and fax orders only. Check /money order must clear bank before your order will be shipped. Open accounts and purchase orders (POs) are accepted for our commercial, institutional, and industrial customers. Please contact our office for a credit application.
MartekLED.com complies with all federal, state, and local sales tax laws. Customers are responsible to pay for sales/use tax, where applicable.
Shipping Rates and Policies
MartekLED.com offers shipping to all 50 states of the United States of America and any foreign country delivered to by United Parcel Service (UPS). Shipping charges are applied per order, not per item.
UPS Ground Delivery is our standard form of shipping. Next Business Day delivery is available at additional cost. Next Day Air Delivery orders must be received by 2 pm. EST to provide sufficiet time for order processing and packaging. Next Day Air orders received after 2 pm. EST will ship out the following business day. Saturday deliveries are possible at an additional cost, Please call us directly for saturday delivery pricing and availability. Orders shipped to Hawaii or Alaska via UPS have an additional charge calculated at time of shipment. Overnight delivery for international orders is billed to the customer at actual Federal Express cost. Customs and import costs for foreign orders are billed to the customer at actual cost.
Items are generally shipped as available; however, if more than one shipment is made, the customer will be charged for shipping only once. Customers have the option to ship orders in partial groups as available or as a complete group when all products are available.
Approximately 98% of orders received on the MartekLED.com site are shipped the same day they are received. While MartekLed.comcan not guarantee that your order will be shipped the same day it is received, you can check on the status of your order at any time by visiting: Customer Service, or by calling Customer Service at (856) 427-9411 between the hours of 8:00 a.m. and 5:00 p.m. Eastern Standard Time, Monday through Friday. Our office is closed most major holidays.
Return Policy
While MartekLED.com strives to make sure you are 100% satisfied with your order, occasionally there are errors that need to be corrected.
MartekLed.com stands behind its products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 14 days of receipt of product. A Restocking Charge of 20% will apply to all items returned where MartekLed.com has made no error in merchandizing or shipping. Refunds will be made by original method of payment. All returns must arrive in its original packaging and all freight charges for the return of goods are to be paid by the customer.
There are exceptions to our Return Policy including Special Order items, orders outside the continental U.S., and shipments delivered via common carrier. Please call: (856) 427-9411 to obtain a Returned Material Authorization (RMA) before returning any product. MartekLed.com may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.
Order Errors and Damaged Shipments:
MartekLED.com will replace the order and refund any applicable shipping costs if we made an error with your order. Please note any obvious damage or shortage while applying your signature at the time of delivery and make all claims for replacement or credit within 14 days of delivery. To return any mistaken or damaged item, please call (856) 427-9411 to obtain a Returned Material Authorization (RMA). For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to MartekLed.com.
Contact Info:
We believe you should always be able to contact us in a way that’s the most convenient for you. Feel free to use any of the following methods:
Phone: (856) 427-9411
Fax: (856) 427-9295
Email: sales@MartekLED.com for product questions and suggestions
Email: customerservice@MartekLED.com for account and service questions and comments
Our Address:
MartekLED.com, A Division of Martek Industries, Inc.
600 Deer Rd. Bld #8
Cherry Hill, NJ 08034
It is easy to change your account information, view your order history, and quickly re-order favorite products. Simply visit our Customer Service Page
Customers can cancel or modify unshipped orders at any time by calling Customer Service at: (856) 427-9411. Once an order has shipped, it can not be cancelled or modified; however, if you are dissatisfied with your order you can return it within 30 days for a credit or replacement.
If you don’t see what you need or want special pricing on larger quantities, contact us.
We can get any bulb you need. Email us at: Customer Service.